FAQ


Check out our Frequently Asked Questions below to get the answers you need

Is there a deductible I need to pay when making a claim?

There is no deductible with the program. All parts and labor are covered 100%. 

What’s the catch?

There is no catch; this program is provided to you at no charge. The only requirement is that you follow the customary maintenance outlined in your Warranty Forever® agreement.

Can I perform my own maintenance?

No, all annual maintenance must be performed by a professional repair facility. This ensures proper documentation, as well as the workmanship of all services performed on your RV.

What is a professional repair facility?

Any repair facility that has a license to do business. The facility must be able to provide a detailed repair order that contains all of the pertinent information regarding the services performed.

How do I know what maintenance is required to keep my Warranty Forever® agreement in force?

Simply follow the maintenance requirements outlined in your Warranty Forever® agreement. If you have any additional questions, please contact a claims specialist at 1-800-810-8458.

Why do I have to follow the maintenance guidelines outlined in my Warranty Forever® agreement?

Proper maintenance is the best preventative measure in reducing future breakdowns. Your RV is less likely to experience a breakdown if it is being properly maintained.

How can I submit maintenance records?

Proof of annual Maintenance can be submitted via mail, email, fax or through the NAE/NWAN Connect mobile app. See your Warranty Forever® agreement for complete details.

When are claims specialists available to take my call?

Claim specialists are available Monday – Friday 8:00 a.m. – 8:00 p.m. and Saturday 9:00 a.m. – 5:00 p.m. Eastern to answer all your questions.

What if I experience a breakdown while traveling out-of-town?

Take your RV to any professional repair facility. Contact us at 1-800-810-8458 for additional assistance or contact your selling dealer’s service department.

How do I make a claim in the event that I experience a breakdown?

Take your RV to any professional repair facility and provide them with a copy of your Warranty Forever® agreement. They will handle it from there. If you have any questions that you would like to ask us directly, call 1-800-810-8458 and speak with a claims specialist.

Where can I find the NAE/NWAN Connect app?

The NAE/NWAN  Connect app is available for download on compatible iOS and Android devices. To download the app, visit the Apple AppStore or GooglePlay store and search “NAE/NWAN.”